A key attribute to a well run service department is good communication. While I had made an appointment and expected my car to be looked at when I arrived it was communicated on my arrival by Kevin that my car may not be looked at until the next day because the jobs ahead of me were taking longer. I was asked if this was ok. My car was fixed the next day but there were surprises that I appreciated. My car had been washed and light bulbs had been replaced! Thank you Kevin! The greeters and shuttle car drivers are delightful and must be mentioned.
3 weeks ago
The staff have always been friendly and courteous at Mid-Town Ford. I brought my car in recently to have the brakes looked at and while I was expecting to get my vehicle back later in the day, I was contacted and advised things were backed up from the weekend and it may not get done until the next day and to see if I was okay. I really appreciated the call. They did call me early the next day to advise me my car was ready for pick up. The only thing I was a little disappointed in was that two of the tires were low on pressure and my tire pressure indicator was on. It may have been because my vehicle had been indoors - I know this kind of service is normally done.
4 weeks ago
Great customer services. Shane was the best.... he has great personality and great sense of humor. He was able to answered all of our questions. We Would love to have him help us again if we were needing another car.
a month ago
My experience at this dealership has always been very positive. Our whole family has been dealing here since 2005 and will not go anywhere else. We are always treated fairly and with respect by all departments Thank You....Another great experience getting my oil changed on December 17. No surprises Thanks guys!
2 months ago
Excellent service team, above and beyond. Their chauffeur service is amazing to be able to drop your car off and still get to work for FREE!! Your efforts on making the process quick and easy is noticed and appreciated, even if i just need an oil change.
6 months ago
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